Usage Statistics for theterninn.com

Summary Period: January 2013
Generated 01-Feb-2013 02:48 EST

[Daily Statistics] [Hourly Statistics] [URLs] [Entry] [Exit] [Sites] [Referrers] [Search] [Agents] [Countries]

Monthly Statistics for January 2013
Total Hits 78896
Total Files 60523
Total Pages 7396
Total Visits 3747
Total KBytes 2794850
Total Unique Sites 2355
Total Unique URLs 240
Total Unique Referrers 371
Total Unique User Agents 818
. Avg Max
Hits per Hour 106 2732
Hits per Day 2545 5299
Files per Day 1952 3567
Pages per Day 238 416
Sites per Day 75 221
Visits per Day 120 150
KBytes per Day 90156 168623
Hits by Response Code
Code 200 - OK 76.71% 60523
Code 206 - Partial Content 0.23% 178
Code 304 - Not Modified 7.63% 6021
Code 400 - Bad Request 0.01% 5
Code 403 - Forbidden 0.00% 1
Code 404 - Not Found 15.42% 12168

Daily usage for January 2013

Daily Statistics for January 2013
Day Hits Files Pages Visits Sites KBytes
1 1742 2.21% 1469 2.43% 215 2.91% 137 3.66% 112 4.76% 62022 2.22%
2 2156 2.73% 1740 2.87% 217 2.93% 107 2.86% 100 4.25% 71216 2.55%
3 2894 3.67% 1841 3.04% 285 3.85% 133 3.55% 170 7.22% 88515 3.17%
4 1752 2.22% 1475 2.44% 214 2.89% 107 2.86% 104 4.42% 69422 2.48%
5 3094 3.92% 2503 4.14% 260 3.52% 134 3.58% 221 9.38% 107598 3.85%
6 2225 2.82% 1799 2.97% 244 3.30% 127 3.39% 109 4.63% 76052 2.72%
7 1668 2.11% 1412 2.33% 226 3.06% 147 3.92% 134 5.69% 59174 2.12%
8 2983 3.78% 2150 3.55% 228 3.08% 124 3.31% 112 4.76% 110770 3.96%
9 1903 2.41% 1549 2.56% 211 2.85% 105 2.80% 103 4.37% 74480 2.66%
10 2011 2.55% 1772 2.93% 237 3.20% 138 3.68% 132 5.61% 84885 3.04%
11 3669 4.65% 2927 4.84% 236 3.19% 116 3.10% 113 4.80% 162059 5.80%
12 1616 2.05% 1341 2.22% 153 2.07% 100 2.67% 97 4.12% 57194 2.05%
13 1922 2.44% 1649 2.72% 193 2.61% 110 2.94% 109 4.63% 80194 2.87%
14 5010 6.35% 3567 5.89% 305 4.12% 150 4.00% 200 8.49% 168623 6.03%
15 2751 3.49% 2068 3.42% 225 3.04% 134 3.58% 131 5.56% 101299 3.62%
16 3510 4.45% 2361 3.90% 208 2.81% 115 3.07% 108 4.59% 125233 4.48%
17 5299 6.72% 2980 4.92% 285 3.85% 133 3.55% 130 5.52% 124522 4.46%
18 1816 2.30% 1451 2.40% 233 3.15% 127 3.39% 109 4.63% 57618 2.06%
19 2963 3.76% 2300 3.80% 208 2.81% 129 3.44% 132 5.61% 113133 4.05%
20 3198 4.05% 2731 4.51% 258 3.49% 147 3.92% 135 5.73% 107669 3.85%
21 2377 3.01% 2055 3.40% 201 2.72% 103 2.75% 110 4.67% 85199 3.05%
22 2100 2.66% 1599 2.64% 392 5.30% 115 3.07% 108 4.59% 70183 2.51%
23 2533 3.21% 1994 3.29% 416 5.62% 132 3.52% 129 5.48% 91910 3.29%
24 2447 3.10% 1785 2.95% 289 3.91% 112 2.99% 104 4.42% 93873 3.36%
25 1779 2.25% 1193 1.97% 337 4.56% 118 3.15% 116 4.93% 55294 1.98%
26 2361 2.99% 1956 3.23% 174 2.35% 116 3.10% 163 6.92% 77885 2.79%
27 3633 4.60% 2684 4.43% 244 3.30% 125 3.34% 120 5.10% 150711 5.39%
28 2688 3.41% 2287 3.78% 208 2.81% 127 3.39% 122 5.18% 100928 3.61%
29 1559 1.98% 1244 2.06% 152 2.06% 102 2.72% 109 4.63% 67562 2.42%
30 1795 2.28% 1395 2.30% 185 2.50% 87 2.32% 91 3.86% 55194 1.97%
31 1442 1.83% 1246 2.06% 157 2.12% 98 2.62% 89 3.78% 44434 1.59%

Hourly usage for January 2013

Hourly Statistics for January 2013
Hour Hits Files Pages KBytes
Avg Total Avg Total Avg Total Avg Total
0 41 1277 1.62% 33 1045 1.73% 9 298 4.03% 1418 43967 1.57%
1 29 922 1.17% 24 745 1.23% 6 207 2.80% 873 27061 0.97%
2 44 1375 1.74% 33 1032 1.71% 8 275 3.72% 1273 39454 1.41%
3 32 1018 1.29% 27 851 1.41% 4 142 1.92% 987 30595 1.09%
4 28 882 1.12% 20 622 1.03% 7 227 3.07% 887 27511 0.98%
5 24 760 0.96% 20 622 1.03% 7 217 2.93% 858 26588 0.95%
6 28 878 1.11% 22 698 1.15% 7 234 3.16% 877 27177 0.97%
7 52 1626 2.06% 44 1391 2.30% 8 258 3.49% 1480 45873 1.64%
8 92 2865 3.63% 73 2266 3.74% 9 280 3.79% 3428 106256 3.80%
9 67 2101 2.66% 52 1633 2.70% 10 322 4.35% 2358 73098 2.62%
10 245 7600 9.63% 142 4413 7.29% 11 360 4.87% 6448 199902 7.15%
11 185 5741 7.28% 147 4582 7.57% 11 342 4.62% 7901 244946 8.76%
12 135 4212 5.34% 107 3345 5.53% 13 430 5.81% 5468 169500 6.06%
13 143 4452 5.64% 123 3833 6.33% 9 292 3.95% 5824 180546 6.46%
14 159 4941 6.26% 128 3980 6.58% 11 351 4.75% 6049 187522 6.71%
15 250 7766 9.84% 184 5720 9.45% 17 533 7.21% 8886 275470 9.86%
16 140 4345 5.51% 112 3495 5.77% 9 281 3.80% 5041 156259 5.59%
17 127 3951 5.01% 102 3179 5.25% 9 301 4.07% 4677 144986 5.19%
18 112 3488 4.42% 71 2204 3.64% 8 256 3.46% 3126 96913 3.47%
19 162 5036 6.38% 122 3796 6.27% 9 295 3.99% 5855 181502 6.49%
20 134 4156 5.27% 109 3398 5.61% 15 473 6.40% 5146 159530 5.71%
21 123 3832 4.86% 108 3369 5.57% 8 269 3.64% 4770 147859 5.29%
22 78 2445 3.10% 64 2002 3.31% 10 317 4.29% 2683 83170 2.98%
23 104 3227 4.09% 74 2302 3.80% 14 436 5.90% 3844 119167 4.26%

Top 30 of 240 Total URLs
# Hits KBytes URL
1 2825 3.58% 20713 0.74% /
2 1115 1.41% 22496 0.80% /guest.htm
3 1035 1.31% 2950 0.11% /main.css
4 1011 1.28% 939 0.03% /dw_functions.js
5 808 1.02% 1225 0.04% /lightbox/js/scriptaculous.js
6 785 0.99% 2421 0.09% /slideshowscript.js
7 763 0.97% 35166 1.26% /images/homeimage1.jpg
8 763 0.97% 326111 11.67% /images/homeimage3.jpg
9 757 0.96% 51918 1.86% /images/homeimage2.jpg
10 757 0.96% 308141 11.03% /images/homeimage8.jpg
11 757 0.96% 13424 0.48% /images/pages/ternlogo1.jpg
12 756 0.96% 8528 0.31% /images/emaillink.jpg
13 752 0.95% 12930 0.46% /images/lookinside.jpg
14 751 0.95% 31477 1.13% /images/homeimage4.jpg
15 751 0.95% 36158 1.29% /images/homeimage5.jpg
16 751 0.95% 30234 1.08% /images/homeimage6.jpg
17 751 0.95% 45140 1.62% /images/homeimage9.jpg
18 749 0.95% 43324 1.55% /images/homeimage7.jpg
19 701 0.89% 28518 1.02% /lightbox/js/prototype.js
20 692 0.88% 1358 0.05% /images/back.gif
21 673 0.85% 5780 0.21% /images/menu_r12_c2.gif
22 662 0.84% 1375 0.05% /images/menu_r4_c1.gif
23 660 0.84% 11199 0.40% /lightbox/js/lightbox.js
24 659 0.84% 1381 0.05% /images/menu_r5_c1.gif
25 656 0.83% 27 0.00% /images/filler.gif
26 653 0.83% 1087 0.04% /lightbox/css/lightbox.css
27 650 0.82% 1214 0.04% /images/menu_r3_c1.gif
28 648 0.82% 1947 0.07% /images/logo_white_sm.gif
29 648 0.82% 960 0.03% /images/menu_r2_c1.gif
30 647 0.82% 2650 0.09% /images/menu_r10_c1.gif

Top 10 of 240 Total URLs By KBytes
# Hits KBytes URL
1 763 0.97% 326111 11.67% /images/homeimage3.jpg
2 757 0.96% 308141 11.03% /images/homeimage8.jpg
3 441 0.56% 168440 6.03% /150px/livingroom.jpg
4 277 0.35% 105158 3.76% /150px/room4.jpg
5 257 0.33% 103473 3.70% /150px/dollhouseexterior.jpg
6 253 0.32% 99667 3.57% /150px/gazeboexterior1.jpg
7 169 0.21% 67644 2.42% /images/seagullkitchenclose.jpg
8 173 0.22% 65836 2.36% /150px/seagullkitchen.jpg
9 101 0.13% 64145 2.30% /700px/adirondacks.jpg
10 178 0.23% 53212 1.90% /150px/honeymoon1.jpg

Top 10 of 13 Total Entry Pages
# Hits Visits URL
1 2825 3.58% 1932 56.71% /
2 1115 1.41% 748 21.95% /guest.htm
3 464 0.59% 188 5.52% /reservations.htm
4 474 0.60% 129 3.79% /info.htm
5 348 0.44% 93 2.73% /efficiencies.htm
6 428 0.54% 89 2.61% /one_bedroom.htm
7 334 0.42% 69 2.03% /three_bedroom.htm
8 169 0.21% 67 1.97% /celebrations.htm
9 176 0.22% 62 1.82% /directions.htm
10 115 0.15% 23 0.68% /specials.htm

Top 10 of 13 Total Exit Pages
# Hits Visits URL
1 2825 3.58% 1494 43.80% /
2 1115 1.41% 858 25.15% /guest.htm
3 464 0.59% 258 7.56% /reservations.htm
4 428 0.54% 180 5.28% /one_bedroom.htm
5 474 0.60% 176 5.16% /info.htm
6 334 0.42% 144 4.22% /three_bedroom.htm
7 348 0.44% 119 3.49% /efficiencies.htm
8 169 0.21% 73 2.14% /celebrations.htm
9 176 0.22% 69 2.02% /directions.htm
10 115 0.15% 34 1.00% /specials.htm

Top 30 of 2355 Total Sites
# Hits Files KBytes Visits Hostname
1 2114 2.68% 488 0.81% 24220 0.87% 7 0.19% 50-9-78-252.tpa.clearwire-wmx.net
2 1728 2.19% 489 0.81% 24856 0.89% 4 0.11% c-71-234-253-175.hsd1.ct.comcast.net
3 1141 1.45% 1063 1.76% 45457 1.63% 15 0.40% bas2-montreal47-3096567916.dsl.bell.ca
4 1059 1.34% 775 1.28% 46934 1.68% 8 0.21% host109-166-dynamic.53-82-r.retail.telecomitalia.it
5 917 1.16% 150 0.25% 7247 0.26% 1 0.03% user-5af4863e.sqy145.dsl.pol.co.uk
6 678 0.86% 535 0.88% 27143 0.97% 7 0.19% pool-72-79-222-81.spfdma.east.verizon.net
7 658 0.83% 162 0.27% 16013 0.57% 1 0.03% ool-43500c85.dyn.optonline.net
8 632 0.80% 249 0.41% 15645 0.56% 1 0.03% adsl-184-32-98-242.mia.bellsouth.net
9 621 0.79% 483 0.80% 25275 0.90% 6 0.16% 99-14-174-172.lightspeed.ftwotx.sbcglobal.net
10 598 0.76% 492 0.81% 25111 0.90% 4 0.11% ool-182fad66.dyn.optonline.net
11 543 0.69% 513 0.85% 20859 0.75% 3 0.08% user-160uq27.cable.mindspring.com
12 518 0.66% 442 0.73% 20336 0.73% 4 0.11% 99-188-48-71.lightspeed.wlfrct.sbcglobal.net
13 510 0.65% 222 0.37% 16150 0.58% 1 0.03% c-50-136-26-39.hsd1.ma.comcast.net
14 463 0.59% 439 0.73% 23874 0.85% 6 0.16% c-76-106-4-194.hsd1.md.comcast.net
15 457 0.58% 291 0.48% 22869 0.82% 2 0.05% 24-151-141-90.dhcp.oxfr.ma.charter.com
16 456 0.58% 197 0.33% 9899 0.35% 2 0.05% c-24-62-136-26.hsd1.ma.comcast.net
17 450 0.57% 424 0.70% 15689 0.56% 5 0.13% bas2-montreal47-1279590060.dsl.bell.ca
18 438 0.56% 242 0.40% 18635 0.67% 5 0.13% c-71-235-171-207.hsd1.ct.comcast.net
19 427 0.54% 400 0.66% 22382 0.80% 3 0.08% c-24-6-236-201.hsd1.ca.comcast.net
20 425 0.54% 293 0.48% 16632 0.60% 3 0.08% 173-9-99-76-newengland.hfc.comcastbusiness.net
21 422 0.53% 170 0.28% 15673 0.56% 3 0.08% pool-173-48-200-134.bstnma.fios.verizon.net
22 406 0.51% 244 0.40% 14053 0.50% 2 0.05% cpe-98-15-231-76.hvc.res.rr.com
23 379 0.48% 259 0.43% 18691 0.67% 2 0.05% cpe-67-246-58-117.nycap.res.rr.com
24 372 0.47% 138 0.23% 11211 0.40% 2 0.05% c-24-63-32-51.hsd1.ma.comcast.net
25 365 0.46% 337 0.56% 13889 0.50% 4 0.11% 77-57-194-10.dclient.hispeed.ch
26 359 0.46% 203 0.34% 12491 0.45% 2 0.05% proxy.wwlp.com
27 340 0.43% 199 0.33% 18260 0.65% 3 0.08% pool-74-109-16-48.phlapa.fios.verizon.net
28 336 0.43% 192 0.32% 8085 0.29% 2 0.05% 204.62.116.69
29 332 0.42% 202 0.33% 8781 0.31% 3 0.08% 204.251.175.199
30 308 0.39% 237 0.39% 14768 0.53% 1 0.03% 66-168-64-137.dhcp.fdul.wi.charter.com

Top 10 of 2355 Total Sites By KBytes
# Hits Files KBytes Visits Hostname
1 1059 1.34% 775 1.28% 46934 1.68% 8 0.21% host109-166-dynamic.53-82-r.retail.telecomitalia.it
2 1141 1.45% 1063 1.76% 45457 1.63% 15 0.40% bas2-montreal47-3096567916.dsl.bell.ca
3 678 0.86% 535 0.88% 27143 0.97% 7 0.19% pool-72-79-222-81.spfdma.east.verizon.net
4 621 0.79% 483 0.80% 25275 0.90% 6 0.16% 99-14-174-172.lightspeed.ftwotx.sbcglobal.net
5 598 0.76% 492 0.81% 25111 0.90% 4 0.11% ool-182fad66.dyn.optonline.net
6 1728 2.19% 489 0.81% 24856 0.89% 4 0.11% c-71-234-253-175.hsd1.ct.comcast.net
7 2114 2.68% 488 0.81% 24220 0.87% 7 0.19% 50-9-78-252.tpa.clearwire-wmx.net
8 463 0.59% 439 0.73% 23874 0.85% 6 0.16% c-76-106-4-194.hsd1.md.comcast.net
9 457 0.58% 291 0.48% 22869 0.82% 2 0.05% 24-151-141-90.dhcp.oxfr.ma.charter.com
10 427 0.54% 400 0.66% 22382 0.80% 3 0.08% c-24-6-236-201.hsd1.ca.comcast.net

Top 30 of 371 Total Referrers
# Hits Referrer
1 6960 8.82% - (Direct Request)
2 115 0.15% http://www.webervations.com/magic-scripts/resbook.asp
3 92 0.12% http://www.google.com/url
4 76 0.10% http://www.bellhop.com/tools/ad_center/default.asp
5 74 0.09% http://translate.googleusercontent.com/translate_c
6 46 0.06% http://www.baidu.com/
7 41 0.05% http://www.google.com/search
8 34 0.04% http://www.harwichcc.com/visit-accomodations.php
9 34 0.04% http://www.webervations.com/magic-scripts/associations/ecape.asp
10 21 0.03% http://www.bing.com/search
11 21 0.03% http://www.tripadvisor.com/Hotel_Review-g41908-d610519-Reviews-The_Tern_Inn-West_Harwich_Cape_Cod_Massachusetts.html
12 20 0.03% http://www.bing.com/images/search
13 19 0.02% http://www.bedandbreakfast.com/massachusetts-west-harwich-theterninnandcottages.html
14 18 0.02% http://www.myreliabledating.com/
15 18 0.02% http://www.virtualcapecod.com/redirect.asp
16 16 0.02% http://images.search.yahoo.com/images/view
17 16 0.02% http://sonalbino.net/news.php
18 15 0.02% http://www.bedandbreakfast.com/chatham-massachusetts.html
19 14 0.02% http://clambakesetc.net/links.html
20 14 0.02% http://search.yahoo.com/search
21 12 0.02% https://www.google.com/
22 11 0.01% http://image.baidu.com/i
23 11 0.01% http://www.google.ca/url
24 10 0.01% http://capecod.com/interior/search_results/search
25 10 0.01% http://eladies.info/
26 10 0.01% http://www.bedandbreakfast.com/west-harwich-massachusetts.html
27 10 0.01% http://www.finddotcom.com/
28 10 0.01% http://www.motelscapecod.com/mcc_har.shtml
29 10 0.01% http://www.remont-svoimirukami.com/
30 9 0.01% http://biuras.plc.lt/offer.php

Top 20 of 59 Total Search Strings
# Hits Search String
1 19 13.48% the tern inn
2 18 12.77% tern inn
3 13 9.22% tern inn harwich
4 7 4.96% the tern inn cape cod
5 6 4.26% tern inn harwich ma
6 6 4.26% tern inn west harwich ma
7 5 3.55% tern inn and cottages
8 3 2.13% terninn
9 3 2.13% the tern inn b
10 3 2.13% the tern inn west harwich ma
11 3 2.13% theterninn.com
12 2 1.42% cottages cape cod ma
13 2 1.42% inn at tern
14 2 1.42% tern inn and cottages west harwich ma
15 2 1.42% tern inn cape cod
16 2 1.42% tern inn ma
17 2 1.42% the tern inn harwich
18 2 1.42% tripadvisor harwich ma inns
19 1 0.71% 91 chase east harwich
20 1 0.71% bungalows harwich

Top 15 of 818 Total User Agents
# Hits User Agent
1 7827 9.92% Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)
2 3758 4.76% Mozilla/5.0 (iPad; CPU OS 6_0_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A523 Safari/8536.2
3 3253 4.12% Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/536.26.17 (KHTML, like Gecko) Version/6.0.2 Safari/536.26.17
4 2410 3.05% Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152
5 2280 2.89% Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4
6 2167 2.75% Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
7 2085 2.64% Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.2
8 1911 2.42% Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0
9 1696 2.15% Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.97 Safari/537.11
10 1562 1.98% Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0
11 1479 1.87% Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.52 Safari/537.17
12 1149 1.46% Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1;)
13 1041 1.32% Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.97 Safari/537.11
14 1033 1.31% Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CL
15 999 1.27% Mozilla/5.0 (iPad; CPU OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48

Usage by Country for January 2013

Top 30 of 58 Total Countries
# Hits Files KBytes Country
1 40595 51.45% 30688 50.70% 1469761 52.59% Network (net)
2 18160 23.02% 14553 24.05% 667212 23.87% Commercial (com)
3 8232 10.43% 6544 10.81% 273552 9.79% Unresolved/Unknown
4 3080 3.90% 2818 4.66% 120465 4.31% Canada
5 1293 1.64% 925 1.53% 57711 2.06% Italy
6 1118 1.42% 309 0.51% 5516 0.20% China
7 983 1.25% 215 0.36% 12455 0.45% United Kingdom
8 695 0.88% 579 0.96% 22066 0.79% Germany
9 673 0.85% 558 0.92% 27082 0.97% Educational (edu)
10 650 0.82% 600 0.99% 31418 1.12% Netherlands
11 487 0.62% 403 0.67% 17040 0.61% Non-Profit (org)
12 457 0.58% 423 0.70% 16146 0.58% Switzerland
13 285 0.36% 200 0.33% 6386 0.23% Singapore
14 230 0.29% 207 0.34% 10606 0.38% France
15 225 0.29% 196 0.32% 7467 0.27% Ireland
16 199 0.25% 143 0.24% 4024 0.14% Russian Federation
17 194 0.25% 183 0.30% 7116 0.25% Denmark
18 191 0.24% 183 0.30% 10222 0.37% Belgium
19 188 0.24% 161 0.27% 2745 0.10% Czech Republic
20 186 0.24% 143 0.24% 6338 0.23% South Africa
21 165 0.21% 163 0.27% 1499 0.05% Ukraine
22 139 0.18% 116 0.19% 3115 0.11% Israel
23 92 0.12% 87 0.14% 6614 0.24% Lithuania
24 84 0.11% 72 0.12% 1134 0.04% Australia
25 80 0.10% 67 0.11% 1602 0.06% Norway
26 33 0.04% 20 0.03% 1438 0.05% India
27 26 0.03% 26 0.04% 204 0.01% Generic Business (biz)
28 26 0.03% 20 0.03% 363 0.01% Finland
29 20 0.03% 20 0.03% 174 0.01% Costa Rica
30 18 0.02% 17 0.03% 1311 0.05% Argentina


Generated by Webalizer Version 2.20